CONNECTION NOTES
Connection checks before and after
Check your local network, client, exit, and destination service in that order. Avoid changing multiple settings at once.
Make sure your local network is working first
Pause other network-intensive tasks for now, then check your device’s connection and confirm that familiar websites load normally. Weak Wi-Fi, a public network that requires sign-in, or background syncing can all affect your diagnosis. If possible, compare with another local network while keeping the destination website and client settings the same.
Update your subscription, then check the mode and exit
Sign in to the dashboard to get your subscription, then update it in your client. Do not look for route names based on old screenshots; they may have changed. Check that the client is connected and that its current mode handles traffic from the target app. Then use IP lookup to check the current exit. An IP lookup only reflects the connection used to make that query; it does not show that every process on your device uses the same route.
Windows / macOS / iOS / Android / Linux each have a corresponding way to get started. Download clients through the dashboard download page; sign in to get your subscription. The dashboard handles iOS download eligibility. For your first import, see the getting started guide. For maintenance and configuration details, see the user manual.
Record the specific point of failure
If the issue persists, note the platform, client connection mode, route name, destination service, and error message. Specify whether the connection cannot be established, the page fails to load, or a feature stops working after sign-in. Submit these details through account support to make troubleshooting easier than a general report of “slow internet.” Hide your subscription link and account credentials before sharing screenshots.
You do not need to choose routes for every situation at once. Start with the tasks you use most, then add backup options as needed. Monthly subscriptions and data packages work differently; check the plans page for current prices and data rules. S4VPN offers a 7-day money-back guarantee; see the Terms of Service for details.