Contact Us
Describe the issue in a support ticket to keep a record of the conversation.
For account, order, or connection issues, open a ticket from your dashboard.
Ticket Support
For account access, order checks, subscription imports, route connections, and refund questions. After signing in, open the ticket page and describe the issue under the relevant category. If you already have a related ticket, add the details there to keep the full support history in one place.
No fixed response time is currently published. Return to the ticket page to check for replies. Resolution times depend on the queue and the information needed to investigate your issue; instant replies are not guaranteed.
Open a Ticket Sign In to DashboardOther Contact Channels
S4VPN has not published a support email address, so email support is not currently available. For order or account details, submit a ticket through your dashboard so it can be linked to the relevant records.
Telegram
S4VPN has not published a Telegram support account, so support is not currently available through Telegram. Rely on information published on this site and in your dashboard. Do not send account credentials to accounts found in search results or unsolicited messages.
These channels are not currently available for support, and no response times have been published. Please use the ticket system for questions and follow-ups.
Before You Submit
Describe what happened, what you expected to happen, and where the process got stuck. Clear steps to reproduce the issue can reduce follow-up questions.
- Connection issues: Include your platform, the client’s error message, the route you selected, when the issue occurred, and what happened after switching routes. Say whether all websites are inaccessible or only a specific service is affected.
- Subscription imports: Explain what you did after retrieving the subscription from your dashboard and include any error message. Hide your subscription URL and account details in screenshots.
- Order issues: Include the relevant order record from your dashboard, payment method, and current order status. Payment methods include Alipay, WeChat Pay, and USDT. Never submit your payment password.
- Refund questions: Identify the relevant order and describe your request. The service offers a 7-day refund policy. See the full rules in the Terms of Service.
FAQs & Self-Service
Where should I start if I don’t have an account yet?
No email address is required—just a username and password. Read the Quick Start Guide to learn how accounts, subscriptions, and clients work. You must sign in to submit a ticket.
What should I do if I have trouble installing or importing a client?
Start with the Quick Start Guide. For more detailed instructions, see the User Manual. Find client downloads on the dashboard download page. Sign in to retrieve your subscription; iOS download eligibility is handled through the dashboard.
Do I need to submit another ticket after opening one?
Add screenshots and troubleshooting results to the existing ticket, then return to the ticket page to check for replies. If the situation changes, describe what’s different rather than splitting related details across multiple tickets.
Where can I find plan and route information?
The Plans page lists monthly subscriptions and perpetual data packages that do not expire. The Routes page explains route types and how to choose one. The service covers 100+ countries with 190+ routes, and supports unlimited simultaneous devices.